Company Profile and Certification

Our Services 

How to Order: 

· tell us the model and quantity you need; get the latest quotation 

· confirm order details; reach trading intention; order pi will be sent 

· arrange the payment; we will deliver the goods within 48 hours after payment received 

After-sales Service: 

· choose the cheapest & safest shipping company and track the order until receipt 

· warranty provided: 6 months for battery, 3 months for atomizer from the shipping date 

· If any defect, a free replacement will be sent along with your next order

Payment & Shipment 

1. Shipping methods: UPS,  DHL, FedEx, TNT, EMS, Air Express, etc. 

2. the delivery time is 48 hours after the payment is confirmed. 

3. it will take 5-7 days for shipping (depending on the destination country). 

4. any import charges or fees are the buyer's responsibility. 

Why choose OVNS?         
                                                                        
(1)Factory direct
(2)OEM/ODM services available, welcome to visit our factory before you place an order.
(3) Steady Quality Control.  
(4) Shipping: UPS, DHL, TNT etc.
(5) Professional Technical & Customer Service 
(6) New product output every month with Best price and quality.


How to order? 

1. Please let us know the model you prefer and other details in the inquiry email.
2. We prepare invoices accordingly after details are confirmed.
3. Check and confirm the Invoice.
4. Once confirmed, please arrange payment at your earliest convenience.
5. After payment is received, we will proceed with the order right away, and ship it out ASAP.

Payment Term:  

T/T(wire transfer), Western Union, and Paypal are acceptable.


Shipping Methods:
1. DHL/ UPS/FedEx/EMS/HKEMS/FEDEX (door to door);
2. Shipping by sea for bulk order

FAQ
Can I get a sample before ordering in bulk?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.

What about the lead time?
Sample needs 3-5 days, mass production time needs 1-2 weeks for formal orders, details need to be confirmed based on each order.

Do you have any MOQ limit for orders?
Low MOQ, 1pc for sample checking is available.

How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive.

How to proceed with an order for products?
1. let us know your requirements or application.
2. We quote according to your requirements or our suggestions.
3. Customer confirms the details and pays for the order.
4. We arrange the production.

Is it OK to print my logo on products?
Yes. Please inform us formally before our production and confirm the design first based on our sample.

Do you offer a guarantee for the products?
Yes, we offer 1 year warranty on our products.

How to deal with the faulty?
Firstly, Our products are produced in a strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new ones with new orders for small quantities. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.

Do you have any certificates?
Yes, all our products have passed CE and RoHS certificates.