1. Efficient Production and Swift Delivery: Strategically located in Shenzhen with an additional branch in Malaysia, we ensure rapid production cycles and prompt delivery services.
2. Global Industry Collaborations: Proudly collaborating with renowned brands such as YOOZ, VEIIK, and HYPP, demonstrating our strong industry recognition.
3. Excellence in OEM/ODM Services: Our cutting-edge customization capabilities distinguish us in the market.
4. Unmatched Quality and Value: By maintaining rigorous cost control, we deliver superior quality and outstanding value to our customers.

1. The e-cigarette comes with a comprehensive 6-month warranty after shipment, safeguarding against any issues except those caused by human factors.
2. Each product undergoes rigorous quality control before packaging to ensure a defect rate of less than 1%.
3. Should any defects occur during transportation or due to improper use, replacements will be provided in your subsequent order. If the defect rate exceeds 1%, all defective products must be returned for replacement.
4. The buyer bears the shipping cost of returns, while the seller covers the shipping cost for sending replacements.

Exclusive Cooperation Tips

1. Kindly inform us of the model, quantity, color, battery capacity, flavor, and any other specific requirements you may have.
2. A pro forma Invoice will be promptly issued and sent for your approval.
3. Production will commence upon receipt of your payment or deposit.
4. Goods will be dispatched once your payment has been confirmed.

Query: Can you provide samples? What is the timeframe?
Response: Absolutely, samples are available. A sample test is our prime opportunity to build a mutual understanding. We have no grounds to deny this reasonable request. Upon order confirmation and successful payment, samples will be dispatched within 3 to 5 working days.

Query: What are your shipping methods and delivery times?
Response: Typically, we ship via DHL, UPS, FedEx, or TNT, with delivery in approximately 3-6 days. Air and sea shipping options are also available.

Query: Are OEM/ODM orders accepted?
Response: Certainly, we encourage customers to reach out for OEM/ODM orders. We can personalize the product logo and design the packaging box/product ID as per your specifications.

Query: Do your products meet our standards?
Response: Yes, our products can meet your required standards, such as CE, FCC, RoHS, ISO9001, etc.

Query: How is quality control maintained?
Response: We implement a stringent quality control system, including 100% aging testing before packaging. Third-party inspections are also welcome.

Query: Are discounts available for large orders?
Response: Discounts depend on your order specifics. Generally, larger quantities attract greater discounts. We strive to offer the best prices, superior products, and exceptional after-sales service.

Query: Are mixed orders acceptable?
Response: Certainly, mixed orders are welcome. Different models have different prices, and we will provide you with a reasonable quote promptly.

Query: What is the process for returning defective products?
Response: 1) All products come with a one-year warranty. We will replace any defective products free of charge.
2) Please contact us for detailed return procedures to ensure a smooth process.

Query: Do you offer dropshipping services?
Response: Yes, we do. With extensive experience in dropshipping, we support small MOQ orders with available stock.