Q: Delivery time: 

1)Sample order: 1-3 days;
2)Bulk Order: 4-7 days;
3)OEM Order: About 10-14 days;
4)ODM Order: About 1 month.

Q: Payment Terms: 
T/T, Western Union, Paypal, Alipay 
 

Q: How we pack for your goods?
1, Candy bag, to reduce the leaking rate during long time transportation
2, Individual box
3, Display box with tear line with heat shrink film, to avoid damp and damage
4, Outer carton:5 layers corrugated box, more strong to protect your goods during transportation

Tips: 
1, For some countries in wet areas, goods will be packed with PE bag before we put it into cartons to make sure goods will be not damp even cartons will be damage during transportation;
Or we pack outer carton with heat shrink flie 

For shipping:
1, Every carton will be pasted with at least 2 upside labels make sure all goods will not upside down during transportation
2, For big quantity order, we offer free pallet shipping with goods, so when goods arrived, you can unload goods very easy to save time and labor

Q: Do you have TPD? (for Europe market )

1) Some of our models already have TPD testing report, but TPD requires on each flavor for each vape pod for each brand, 99% of our orders are OEM customer's brand, all of them have different requires on oem brand package, flavor, nicotine...so it's meaningless for us to register TPD before they order;
2) after order confirmed, we will help u to apply TPD in China in or your country.
 

Q: Can i fill my own eliquid?

Off couse you can:

Solution 1: Ship your ejuice to China and fill in our factory
We will help to confim for you before shipping:
1, if it's difficult to import ejuice based on the newest vape law in China
2, the customs clearance's process, cost, tax, certificates...

Solution 2: we ship you empty device and fill in your place
1,Machines required for production line
-filling machine
-Smoking machine
-Candy bag sealing machine
-Push down machine
-Fixture tools
-Pedal film cutting machine
-Heat shrinkable film machine
-Sticker machine(if you need)

MORE:
after service is so important expecially when you filling ejucie in your country as your are not specialist on manufacturer
1, Send operation process of machines and replace components for you, solve some tech problem during production
2, We will send you the files of how to assembly(step by step), how to make quality testing..
3, There will have some quality issue you may encounter, like the airflow got blocked...the main reason is we fill ejuice first then assembly the tube, so we can see the transparent oil tube very clearly and know to adjust the position every components, BUT if fill in your place, means the battery components already in the tube, so u can't see the whole pic of inside when you filling...we will help you to solve those issue and make fast on production


Q: What can we customized for you? the details of OEM:
1, Flavors: you can choose flavors from our flavor list, or you can customized any flavors you want, we work with top ejuice manufacturer in China with full certificates, we don't stock ejuice, we source from them after you confirmed order to make sure the flavor is pure, even everyone knows that bulk sourcing will be much cheaper and save cost.
2, Battery: 
2.1) Battery tube color: Choose from our current color list or customized any colors you want, just send me pantone number for your color
2.2) Sticker logo/flavor: self-adhesive synthetic paper, 0.1mm thickness, make sure it will not peeling, usually sticker cost is a little cheaper than silkscreen
2.3) Silkscreen printing logo/flavor+UV
3, Package
Candy bag+Individual box+Display box+Outer carton

Q: What's the process of mass order ?
1, Please confirm model, color, flavor, nicotine, quantity.
2, We will send you die cut files, so your designer can design your package, we will send you package samples before mass production.
3, Payment term: 30% deposit+70% balance before shipping.
4, Production time: 15 working days after we got your deposit and confirmed all customized design files.
5, We will keep you posted for production process every day.

Q: What's the process of samples ?
1, Please confirm model, color, flavor, nicotine, quantity
2, Samples logo: Vapanda Logo or without logo
3, Samples cost: Negotiation
4, Shipping cost: bear by client 
5, Production time: within 1-2 weeks
6, Make sure you can handle customs clearance(for some countries)
7, We will send on shipping invoice for your confirm before ship goods out.